Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept all major payment methods available at checkout. If you have questions about a specific method, please contact us.

Can I modify or cancel my order after placing it?

Please contact us as soon as possible if you need to make changes. We'll do our best to accommodate your request before the order is dispatched.

Shipping

Do you ship internationally?

Yes, we offer international shipping. Delivery times and rates vary by destination. Please review our Shipping Policy for full details.

How long does delivery take?

Delivery times depend on your location and the shipping method selected at checkout. You'll receive a tracking number once your order has been dispatched.

Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. Please review our Refund Policy for details on eligibility and the returns process.

My item arrived damaged. What should I do?

We're sorry to hear that! Please contact us within 48 hours of receiving your order with photos of the damage, and we'll make it right.

Products

Are your fabrics and threads suitable for professional use?

Absolutely. Our products are curated for both professional tailors and passionate hobbyists who demand quality and consistency.

Do you restock sold-out items?

We regularly restock popular items. You can contact us to inquire about a specific product or check back on the product page for availability updates.

Still have questions?

We're happy to help. Get in touch with us and we'll respond as soon as possible.